Frequently Asked Questions

No. AIPXEL products are everyday wellness foods or botanical nutrition products. They are not intended to diagnose, treat, cure or prevent disease and are not a substitute for professional medical advice.

Review the Men's Vitality, Metabolic Wellness and other collections based on your daily needs. Read the ingredients, suggested use, intended users and warnings on the product page and package label. If you are unsure, consult a qualified healthcare professional first.

The verified label on the product you receive is the final source for ingredients, net quantity, directions, warnings, allergens, batch and expiry information. Website content helps explain the product; if it differs from the package label, follow the label and contact us.

If you are pregnant or breastfeeding, below the legal adult age, taking medication, managing a medical condition or sensitive to any ingredient, consult a doctor, pharmacist or other qualified healthcare professional before purchase or use. Stop use and seek appropriate help if discomfort occurs.

Compare ingredients and suggested servings first to avoid duplicating the same ingredients, and do not exceed label directions. Consult a qualified healthcare professional before combining products, using them long term or taking them with medication.

Follow the package instructions. In general, keep products sealed in a cool, dry place away from direct sunlight, heat, moisture and children. Batch and expiry details appear on the package. Do not consume products with a damaged seal, unusual packaging or an expired date.

Contact us as soon as possible and include your order number. We will try to help, but changes or cancellations cannot be guaranteed after processing, packing or dispatch begins.

Available payment methods, checkout currency and the final total are displayed at checkout and may vary by market. Your bank or payment provider may charge currency conversion or international transaction fees.

Confirm that your checkout email is correct and check spam or promotions folders. Enter an eligible discount code at checkout before payment. Product eligibility, minimum spend, expiry, combination rules and other limits follow the offer terms and checkout result.

We ship to countries and regions available at checkout. Malaysian orders use local fulfilment. If a destination cannot be selected during checkout, delivery is not currently available there.

Available services, charges and estimated delivery windows are calculated at checkout based on the destination and order contents. Dates are estimates, not guarantees, and can be affected by holidays, carriers, weather, remote areas or customs.

Eligible Malaysian orders with a merchandise value of RM250 or more receive free shipping. Final eligibility, service coverage and any exclusions are shown at checkout.

When tracking is available, we send a dispatch notice with a tracking link. International orders may incur duties, import taxes or local fees unless checkout states they are included; these are the recipient's responsibility. One order may arrive in separate parcels.

You may request a return within 30 days after delivery. Contact us first to confirm eligibility and receive instructions. Returns sent without authorization might not be accepted.

Eligible products must be unopened, unconsumed, properly sealed, in complete original packaging and accompanied by proof of purchase. For food hygiene and safety, opened, consumed, unsealed or improperly stored ingestible products are generally non-returnable unless damaged, defective or incorrect on arrival.

Contact us within 7 days of delivery and include your order number plus clear photos of the product, outer packaging and shipping label. After review, we will arrange an appropriate replacement, refund or return solution.

Exchanges depend on availability and return eligibility. After an approved return is inspected, the refund is issued to the original payment method; your bank or payment provider may need extra posting time. Original shipping, duties and related charges for change-of-mind returns are generally non-refundable.

Email us and include your order number for purchase-related questions: 269234118@qq.com

The full Shipping Policy and Returns & Refunds Policy are linked in the website footer and take priority over short FAQ answers. Checkout and payments are handled through Shopify and the payment services available in your market; review the Privacy Policy linked at checkout for information about personal data use.