Returns & Refunds

Returns, exchanges and refunds policy

We want you to feel confident choosing AIPXEL botanical wellness products. Because these are ingestible food or nutrition products, return eligibility is also subject to seal, hygiene and safety requirements.

30-day return request window

You may request a return within 30 days after delivery. Requests submitted later might not be accepted. Do not send a product back before receiving confirmation and return instructions.

Return eligibility

A product must be unopened, unconsumed, properly sealed, undamaged and returned with complete original packaging, labels, accessories and proof of purchase. It must remain in resalable condition.

Non-returnable products

For food hygiene and safety, ingestible products that have been opened, consumed, unsealed, improperly stored or materially damaged after delivery cannot be returned for change of mind. Gift cards, personalized items, final-sale products and products damaged through misuse or failure to follow storage directions are also excluded, except where required by law or when confirmed damaged, defective or incorrect on arrival.

How to request a return

Within the return window, email your order number, the product, reason for the request and relevant photos. Wait for eligibility confirmation, the return address and instructions before sending anything to 269234118@qq.com

Return shipping

For a change-of-mind return, the customer pays for trackable return shipping. Original shipping, duties, import taxes and related charges are generally non-refundable. If we confirm that a product arrived damaged, defective or incorrect, we will cover the cost required for the appropriate solution.

Damaged, defective or incorrect products

Inspect your order promptly. Contact us within 7 days of delivery if a product is damaged, defective or different from your order. Include the order number and clear photos of the product, packaging and shipping label. After review, we will arrange a replacement, refund or appropriate return solution.

Exchanges

Exchanges depend on inventory and the same eligibility rules as returns. Depending on the product and destination, we may ask you to return the original product and place a new order. Any price difference will be charged or refunded as appropriate.

Refunds

Returned products are inspected after arrival. Approved refunds are issued to the original payment method, and the bank or payment provider may need extra time to post the funds. A return that does not meet eligibility requirements may be refused or sent back at the customer's expense.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after processing, packing or dispatch begins.

Refused or undeliverable parcels

If a parcel is returned because it was refused, unclaimed or addressed incorrectly or incompletely, non-refundable outbound shipping, return shipping, customs or carrier charges may be deducted from the refund where permitted by law.

Your legal rights

Nothing in this policy limits mandatory consumer rights that apply in your country or region. If this policy conflicts with applicable law, the applicable law takes priority.

Last updated: August 10, 2026.