Shipping & Delivery

Shipping and delivery policy

We aim to make order processing, delivery, tracking and support clear and reliable. The following terms apply to orders placed through the AIPXEL online store.

Order processing

Orders enter processing after payment is confirmed. Processing time can vary by product, order volume, destination, inventory and holidays. Weekends and public holidays are generally excluded from business days. The latest estimate appears at checkout or in your order confirmation.

Shipping destinations

We ship to countries and regions available at checkout. Malaysian orders use local fulfilment. If a destination cannot be selected during checkout, delivery is not currently available there.

Shipping rates and free shipping

Available services, charges and estimated delivery windows are calculated at checkout based on the destination and order contents. Eligible Malaysian orders with a merchandise value of RM250 or more receive free shipping. Final eligibility, service coverage and any additional charges appear before payment.

Delivery estimates

All delivery dates are estimates rather than guarantees. Public holidays, severe weather, peak demand, carrier delays, remote-area limits, customs processing or other events outside our reasonable control may affect arrival.

Order tracking

When tracking is available, we send a dispatch notice with a tracking link. Tracking information can take time to update after the carrier receives or first scans the parcel.

Address changes

Review the recipient name, phone number and full delivery address before placing an order. Contact us immediately if a change is needed; changes cannot be guaranteed once processing or dispatch begins. Extra charges caused by an incorrect, incomplete or unattended address may be the customer's responsibility.

Customs, duties and local charges

International orders may incur customs duties, import taxes, clearance charges or other local fees. Unless checkout clearly states that they are included, these charges are assessed by the destination authorities and are the recipient's responsibility.

Split shipments

Items in one order may ship in separate parcels. When tracking is available, details are provided for each shipment. You will not be charged extra solely because we split an order.

Delayed, lost or damaged parcels

If a parcel is significantly delayed, appears lost or arrives damaged, contact us promptly with the order number, tracking information and clear photos where relevant. We will review the issue and work with the carrier to determine an appropriate replacement, refund or other solution.

Contact us

For shipping support, email us with your order number at 269234118@qq.com

Last updated: August 10, 2026.